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Bella Mirage FAQ Questions

Website FAQ Content
53 questions organized by FAQ section

Future Residents

# Question Answer
1 Who can help me with questions about tour booking, home selection, apartment availability and community-specific information? Any of our Leasing Professionals can help you, please contact the leasing office at 623.594.0100.
2 How do I schedule a tour? What about rescheduling or canceling if that time doesn’t work anymore? Any of our Leasing Professionals can help you, please contact the leasing office at 623.594.0100.
3 What tour options are available? Are there self-guided or in-person tours? We do in-person tours only.
4 How do I check apartment availability? You can check our availability on our website under Floorplans.
5 Are there additional fees outside of the monthly rent? Yes, we provide Total Monthly Leasing Price on the website under Floorplans.
6 What is your community's pet policy? We allow up to two pets per apartment home. We have no weight restriction, however, we do have breed restrictions. Please contact the leasing office for further information.
7 What is the shortest/longest lease term offered? We offer 6-15 month lease terms.
8 What amenities are available? We have four pools, three spas, one gym, one cardio area, a movie theater, two saunas, and a parcel locker room.
9 What's nearby? We are close to shopping, restaurants, and WestGate as well as easy freeway access to the 101 and I10. Eric's BBQ and Valley Golf Center are within walking distance.

Applications

# Question Answer
1 I need help with my application! Who should I call? Any of our Leasing Professionals can help you, please contact the leasing office at 623.594.0100.
2 How do I apply for an apartment? Visit the Bella Mirage website > click Floorplans > click Apply to begin entering your information.
3 Is there an application fee? Yes, there is a $60 application fee for anyone over the age of 18 who will be residing in the apartment home.
4 What information is required to apply? We verify every applicant the same using credit history, rental history, and employment/income verification.
5 What does the screening process involve? We utilize a 3rd party verfication providers.
6 How am I being screened for renting eligibility? We verify every applicant the same using credit history, rental history, and employment/income verification.
7 What are the next steps after approval? Once approved, our team will contact you with next steps information.
8 How long does the application process take? Once we receive all of the necessary documents, the application approval process takes about 72 hours.
9 What happens after I submit my application? Once we receive all of the necessary documents, the application approval process takes about 72 hours. One of our Leasing Professionals can help you, please contact the leasing office at 623.594.0100.
10 What should I do if my application is missing information? Any of our Leasing Professionals can help you. Please contact the leasing office at 623.594.0100.
11 How do I verify my income and/or identity? We will send you a link to upload income and identification through Snappt.
12 Can I submit my documents via email instead of the portal? All income and identification has to be submitted through the link. For any other documentation, you can email it to us at bellamirage@greystar.com.
13 I submitted documents, but I received a message that they could not be verified or accepted. What should I do? Any of our Leasing Professionals can help you, please contact the leasing office at 623.594.0100.
14 Can I add a guarantor to my application? Yes, you can add a guarantor to your application or utilize The Guarantors. Any of our Leasing Professionals can help you, please call 623-594-0100 for assistance.
15 What do I do if I miss the application deadline? Any of our Leasing Professionals can help you, please contact the leasing office at 623.594.0100.
16 How do I complete Pet Screening? N/A
17 What is Jetty, and how does it work for my application? N/A
18 If you’re not only using my credit score, is this fair? We verify every applicant the same. We using credit history, rental history, and employment/income verification.
19 Is my information secure? Yes, all verification software is encrypted to minimize the risk of identity theft.
20 Why was my application denied? To get clarification on your denial, please contact Leasing Desk at 1-866-934-1124.

Move In

# Question Answer
1 I’m moving in soon! What do I do?
2 Is there a move-in checklist? Yes, once your application is approved, we will send next steps to you via email.
3 Where and how do I pay move-in costs? All new move in's are required to pay move-in costs via Cashiers Check to the leasing office.
4 Can I get my keys the day before my lease starts? No, all documents must be signed and move in costs paid in full prior to us providing access to your new apartment home.
5 Can I park my U-Haul here overnight? Yes, as long as it is in an uncovered parking space.

Current Residents

# Question Answer
1 Who do I contact to get help with day-to-day questions? You can contact our leasing office and any one of our team members can help you.
2 How do I submit a maintenance request? You can submit a maintenance request online through the resident portal or by calling the leasing office at 623-594-0100.
3 How long does it take for maintenance requests to be completed? Maintenance requests typically take about 48 hours to complete, unless it is an emergency.
4 Do I need to be home maintenance to be completed? How do I prepare my home for a maintenance visit? No, when submitting a service request either online or via an office team member, we will ask if we have permission to enter when you are not home.

Ledgers, Billing, & Deposits

# Question Answer
1 Who do I contact with billing questions? Our Assistant Manager would be able to assist you. Please contact the leasing office at 623.594.0100.
2 How do I pay rent online? Preferrably through our resident portal.
3 When is rent due and when is it considered late? Is there a grace period? Rent is due on the 1st of each month as per the lease agreement. The grace period extends through midnight on the 3rd, late fees start accruing on the 4th of each month.
4 What fees may apply to my account? The Community Fee Guide on our website under Floorplans lists all monthly fees - some are required; other fees are optional or situational depending upon your choices.
5 How do security deposits work?

Lease Renewals

# Question Answer
1 Who do I contact about renewing my lease and related issues? Our Resident Services Coordinator would be able to assist you, please contact the leasing office at 623.594.0100.
2 How does the renewal process work? We will send you a renewal offer via email 90-120 days before your lease expires. The renewal offer provides multiple rental rate choices based upon the selected lease term. Once the renewal rate/term is selected, the renewal lease is created and sent for signature via email. You will also need to provide documentation showing an updated renters insurance policy that coincides w/ the renewal lease term.
3 What if I want to transfer into a different unit? You may do so after the expiration of your initial lease term. You can work with any one of our office team members to select a location within your price range.
4 Do all leaseholders need to agree to renew? No, we can remove roommates should they decide to not to renew. Please contact the leasing office and we can help you through the process.
5 How much notice is required to move out? We require a 60-day notice should you choose to not renew your current lease.
6 Is there a way to break my lease early? Yes, you can break your lease. We require a 60-day notice, in addition to a Lease Cancellation Fee equivalent to two months rent.
7 Can my notice to vacate be canceled? Yes, as long as your apartment home has not been re-rented. In the event your apartment home has been re-rented, you can work with any of our office team members on a solution.
8 In what scenario would final utilities be taken out of my deposit? Yes, we will send you an itemized statement of move out charges within 14 days of your move out date.
9 When will I receive my deposit back? Your security deposit will be returned to you, within 14 business days of your move-out provied there is no outstanding balance on your ledger.
10 How long does it take for refunds to be processed? If a refund is owed, you should receive it within 14 business days of your move-out.